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Visitor Information

COVID-19 temporary visitor/escort guidelines

COVID-19 is challenging for all of us. At Johns Hopkins Aramco Healthcare, our patients, staff and the community are our priority and we must do everything we can to keep them safe. To prevent the spread of this virus, we do not allow visitors to access our facilities, except for in particular circumstances. JHAH has instituted temporary guidelines for visitors and escorts at all JHAH hospital and clinic locations.

We appreciate your cooperation in helping us maintain physical distancing in our waiting areas and hallways. For your safety and the safety of your family, the below guidelines will be in place until further notice.

All visitation exceptions require approval prior to the visit. Please contact Admission & Discharge for clearance/approval with the unit charge nurse. 

Childbirth: One patient-preferred visitor is allowed to support during the birth (the visitor will be expected to leave after delivery).

Emergency Room: One visitor is allowed at the bedside during emergency treatment.

Emergency surgery after a traumatic event: One visitor is allowed per patient undergoing urgent/emergency surgery. When the patient is taken to the procedure room, the visitor/escort should wait outside the hospital. Escorts will be contacted to return to the hospital when the patient is ready to go home.

Pediatric patients: One parent or guardian is allowed for patients aged 0-14 years.

Physical or cognitive assistance: For patients who need physical or cognitive assistance, one visitor is allowed per patient.

Hospital discharge: One visitor is allowed upon discharge for patients with outpatient hospital-based invasive procedures, including surgery/moderate sedation. One visitor is allowed to accompany the patient for hospital discharge.

Rehabilitation: One visitor is allowed to support patient rehabilitation needs if indicated in JHAH's Electronic Health Record (EHR) by the patient’s physician.

Critically ill and end-of-life: One visitor is allowed at a time for patients at end-of-life or critically ill as indicated by the treatment team.

Oncology Treatment Center: No visitor/escort is permitted in our cancer care infusion clinic due to increased risk to immunocompromised patients; visitors must wait outside the hospital or in designated areas per instruction from the treatment team. Escorts will be contacted to return to the hospital when the patient is ready to go home.

All visitors/escorts are requested to wait outside the hospital facilities. Visitors/escorts may return when the patient has been cleared to be picked up.

To maintain safe physical distancing in the waiting areas, for clinic appointments, patients should be dropped off no more than 15 minutes before their scheduled appointments.

Approved visitors at JHAH are advised to follow the below COVID-19 preventive measures. Failure or inability to comply with these directions will require immediate exit from the hospital or clinics.

Screening: All visitors will be screened for COVID-19 symptoms, such as fever or chills, cough or shortness of breath, and will not be permitted to visit if symptomatic.

Wear a mask: All visitors must wear a face mask to enter any Johns Hopkins Aramco Healthcare (JHAH) facility.

Hand hygiene: All visitors must maintain hand hygiene and infection control protocols throughout the duration of their visit.

 

Family members or friends of any approved visitors will not be allowed to enter the hospital facility or wait in lobbies or common areas, including any/all common spaces, cafeteria, and food court within the care location.

Patients admitted to the Inpatient and Labor & Delivery units, who have tested positive for COVID-19, will not be allowed to have a visitor with them during their stay.

Welcome to Johns Hopkins Aramco Healthcare’s (JHAH) visitor information page. We are delighted that you are visiting us. We provide expert support at both our Al-Hasa and Dhahran facilities and would like to assure you that the care of our patients and visitors is our top priority. Hospital visits can be worrying, and we make every effort to provide a comfortable environment, with our dedicated teams on hand to answer any questions you may have about our facilities or aspects of care.

General information

For the comfort of our patients, we recommend up to two visitors at the bedside.

  • All children should be supervised by an adult when visiting
  • It is important that visitors use hand gel sanitizer when entering and leaving the ward. Please feel free to ask staff if they have washed their hands
  • Please do not visit for 48 hours if you have had diarrhea or vomiting
  • Please do not visit if you have a cough, cold or sore throat
  • Please use the chairs provided in the room and do not sit on the patient's bed, and always use the visitors' toilets
  • Flowers are prohibited in the Intensive Care Unit (ICU)
  • Talk to staff if you have concerns about the cleanliness of the ward or public areas
  • If the visiting times cause difficulties, please speak to a staff member
  • Please check with our nursing teams about bringing in food items 


Hospital facilities and services

Food Services

Cafeterias

The main cafeteria for visitors and staff is located on the ground floor in Building 3, opposite administration.
Open seven days from 6 a.m – 8:30 a.m, 11 a.m. – 2 p.m, 5 p.m. – 7:30 p.m. and 10 p.m. – 1:30 p.m. 

Coffee stations

Al-Hasa has Café Liwan coffee shops at both its outpatients and inpatients areas, offering a wide range of beverages and hot and cold snacks.
Open from 6:30 a.m. – 9 p.m. Sunday through Thursday, and 1 p.m. – 10 p.m. weekends and holidays.

Vending machines

Available throughout Al-Hasa hospital, these offer hot and cold beverages as well as a selection of healthy snacks.

Additional Services

Mosques and prayer rooms 

Al-Hasa’s female prayer area is located near the rehabilitation unit.

Flower shop 

A flower shop can be found near the main entrance.
Open 12:30 – 8 p.m. seven days a week.

Cash machine 

Al-Hasa’s ATM can be found at the inpatient main entrance of the hospital.

Bedside TV and phone service

Most wards have televisions and bedside telephones.

Food Services

Cafeterias

The main cafeteria for visitors and staff is located on the ground floor of the main hospital - Building 60, opposite radiology.
Open 6:30 a.m. - 4 p.m. on weekdays, and from 6:30 - 11 a.m. on weekends and holidays.

Coffee stations

We have coffee stations throughout the hospital. Dhahran’s main coffee shop is located to the right of the main entrance, offering a wide range of beverages and hot and cold snacks. 
Open from 6:30 a.m. - 10 p.m. Sunday through Thursday, and from 2 - 10 p.m. on weekends and holidays.

 A second coffee shop, Café Liwan, offers snacks, breakfast and lunch.
Open from 6 a.m. - 6 p.m., Sunday through Thursday.

Vending machines

Available throughout the hospital, these offer hot and cold beverages as well as a selection of healthy snacks.

Additional hospital services

Mosques and prayer rooms 

The female prayer area at Dhahran is located in the basement of Building 61, along with our male mosque.

Flower shop 

A flower shop can be found near the main entrance.
Open 9 a.m. – 8 p.m. Sunday through Thursday, 1 – 8 p.m. weekends and holidays.

Cash machines

A ATM is located at the main hospital entrance.

Bedside TV and phone service

Most wards have televisions and bedside telephones.

Hospital facilities and services

Food Services

Cafeterias

The main cafeteria for visitors and staff is located on the ground floor in Building 3, opposite administration.
Open seven days from 6 a.m – 8:30 a.m, 11 a.m. – 2 p.m, 5 p.m. – 7:30 p.m. and 10 p.m. – 1:30 p.m. 

Coffee stations

Al-Hasa has Café Liwan coffee shops at both its outpatients and inpatients areas, offering a wide range of beverages and hot and cold snacks.
Open from 6:30 a.m. – 9 p.m. Sunday through Thursday, and 1 p.m. – 10 p.m. weekends and holidays.

Vending machines

Available throughout Al-Hasa hospital, these offer hot and cold beverages as well as a selection of healthy snacks.

Additional Services

Mosques and prayer rooms 

Al-Hasa’s female prayer area is located near the rehabilitation unit.

Flower shop 

A flower shop can be found near the main entrance.
Open 12:30 – 8 p.m. seven days a week.

Cash machine 

Al-Hasa’s ATM can be found at the inpatient main entrance of the hospital.

Bedside TV and phone service

Most wards have televisions and bedside telephones.

Food Services

Cafeterias

The main cafeteria for visitors and staff is located on the ground floor of the main hospital - Building 60, opposite radiology.
Open 6:30 a.m. - 4 p.m. on weekdays, and from 6:30 - 11 a.m. on weekends and holidays.

Coffee stations

We have coffee stations throughout the hospital. Dhahran’s main coffee shop is located to the right of the main entrance, offering a wide range of beverages and hot and cold snacks. 
Open from 6:30 a.m. - 10 p.m. Sunday through Thursday, and from 2 - 10 p.m. on weekends and holidays.

 A second coffee shop, Café Liwan, offers snacks, breakfast and lunch.
Open from 6 a.m. - 6 p.m., Sunday through Thursday.

Vending machines

Available throughout the hospital, these offer hot and cold beverages as well as a selection of healthy snacks.

Additional hospital services

Mosques and prayer rooms 

The female prayer area at Dhahran is located in the basement of Building 61, along with our male mosque.

Flower shop 

A flower shop can be found near the main entrance.
Open 9 a.m. – 8 p.m. Sunday through Thursday, 1 – 8 p.m. weekends and holidays.

Cash machines

A ATM is located at the main hospital entrance.

Bedside TV and phone service

Most wards have televisions and bedside telephones.

Accessible services

Our facilities for patients include:

  • Drop-off points
  • Disabled parking spaces
  • Wheelchair accessible entrances
  • Electronic beds
  • Accessible bathroom facilities
  • Wheelchairs available at the main entrance to the hospital

Download our parking and services map for Al-Hasa 

Download our parking and services map for Dhahran 

Welcome guides

We offer a welcome guide service to assist you with directions within our hospitals and provide you with a wheelchair if needed. They are stationed at the main entrances of the hospitals and at the Primary Care Building 50 at Dhahran, and the outpatient entrance at Al-Hasa.

Download our welcome guide to Al-Hasa

 

More hospital information

Care Services

Pharmacy

At JHAH, we know it is important for you to quickly and easily refill a prescription, or find out more about your prescribed medication. Our MyChart online health portal enables you to arrange medication refills wherever you are, and can send you notifications when medication is available for you to collect or renew. You won’t have to travel far to collect your medication, as all of our clinics have a pharmacy where prescriptions ordered by our expert physicians can be conveniently filled.

Al-Hasa and Dhahran hospital visiting hours

Al-Hasa


Visiting hours

Open now

Two visitors at a time per patient. We recommend not to bring children under the age of 16.


Sun 3 p.m. - 8 p.m.
Mon 3 p.m. - 8 p.m.
Tue 3 p.m. - 8 p.m.
Wed 3 p.m. - 8 p.m.
Thu 3 p.m. - 8 p.m.
Fri 3 p.m. - 8 p.m.
Sat 3 p.m. - 8 p.m.
Sun Mon Tue Wed Thu Fri Sat
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.

Dhahran


Visiting hours

Open now

Two visitors at a time per patient. We recommend not to bring children under the age of 16.


Sun 3 p.m. - 8 p.m.
Mon 3 p.m. - 8 p.m.
Tue 3 p.m. - 8 p.m.
Wed 3 p.m. - 8 p.m.
Thu 3 p.m. - 8 p.m.
Fri 3 p.m. - 8 p.m.
Sat 3 p.m. - 8 p.m.
Sun Mon Tue Wed Thu Fri Sat
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.
  • 3 p.m.
  • 8 p.m.

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