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Johns Hopkins Aramco Healthcare awarded “Gold” Person-Centered-Care Certification by Planetree International to achieve evidence based benefits

March 2020 - Johns Hopkins Aramco Healthcare (JHAH) has been awarded gold certification for excellence in Person-Centered Care by Planetree International. This Person-Centered Care Certification® recognizes the organizations achievements and innovation in the delivery of Person-Centered Care. JHAH is one of only 97 healthcare organizations worldwide to earn this prestigious certification and is the fourth in the kingdom and largest healthcare organization in the Middle East to be certified to date. 

Gold certification for excellence in person-centered care represents the highest level of achievement in person-centered care grounded in quantitative evidence and standards. Person-centered healthcare values the active participation of staff, patients, and their families throughout the healthcare process with a strong emphasis on partnership, compassion, transparency, inclusion, and quality. 

There is a growing body of scientific research connecting patient and family engagement to improved health outcomes. The JHAH journey to person-centered care certification started in 2018, when JHAH committed to improve the entire healthcare experience by engaging patients, families, and all levels of staff. 

Becoming a person-centered healthcare organization requires reshaping our culture. The Gold Certification signals to JHAHs patients and community that this is an organization where staff partner with patients and their families and where patient and family comfort, dignity, empowerment, and well-being are considered key elements of providing top-quality clinical care. Being a person-centered healthcare organization is key to continuing to improve quality, safety and experience stated Dr. Daniele Rigamonti, Chief Executive Officer JHAH.   

Surveyors from Planetree were on-site at five JHAH facilities as part of the Validation Visit, February 16 20, 2020, to assess the organizations achievements and commitment to the culture of person-centered care. The assessment criteria include the quality of patient-provider interactions, access to information, family involvement, and the physical environment of care. Importantly, the criteria also measure how the organization supports staff, opportunities for staff, patients, and whether families have a voice in the way care is delivered, and the ways in which JHAH is reaching beyond its walls to care for its community. As part of their assessment, the Planetree team interviewed focus groups that included frontline staff, clinical staff, and patients and their family members. 

We all played a role within our sphere of influence; understanding the anxiety of patients, acknowledging the concern of families and fulfilling the expectations of our colleagues. Collectively, we have changed and are changing the culture of our work environment and our lived experience stated Dr. Amar Sattar, Co-Chairman of the JHAH Person-Centered Care Council.  

Notable Achievements in JHAH’s Journey to Person-Centered Care Excellence

Patient and Family Advisory Councils (PFAC)

JHAH established PFACs, which are a partnership between patients and families and staff that work together to create a person-centered healthcare culture. The PFAC members include active employees, retirees, persons with disabilities and spouses who team up to improve patient and family experience.

JHAH Arabic/English Health Encyclopedia

The JHAH Arabic/English Health Encyclopedia is JHAHs online educational platform. Detailed descriptions of healthcare topics, conditions and treatments are available to support patients, family members and caregivers to actively take part in the healthcare journey.

JHAH Courtyard

The courtyard area, near the main lobby of the Dhahran Health Center, was re-opened in 2019 after extensive landscaping. Research is finding that natural light in a healthcare facility can help patients recover faster and reduce their need for medication as well as reduce the stress of healthcare workers while increasing their productivity.

Experiential Communication and Compassion Training

97% of JHAH employees completed Experiential Communication Training (four hours) and Compassion Training (two hours) within eight months. 

Patient-Directed Visiting Hours

When patients are admitted to the ward they will be asked their visiting preferences. This information is recorded in the electronic medical record, Epic. 

MyWay - Digital Navigation App.

JHAHs wayfinding technology is here to help JHAH patients, staff and visitors find their destination and information. 

Multidisciplinary Rounding

JHAH staff hold multidisciplinary rounds partnering with patients and their loved ones to take into account personal preferences and respect spiritual and cultural needs.

Welcoming to All

An Employee Guide to Communication, this training provides practical resources and tips on welcoming all people, including persons with disabilities and special needs, to the hospital.

Inpatient Welcome Booklet

The Welcome Booklet is a part of ensuring a comfortable stay for patients and their loved ones. The booklet is available upon arrival in all inpatient rooms.

Radiology’s Calming Ambiance

JHAHs Radiology Department has chosen equipment that combines advanced diagnostic technology with person-centered design. It provides patients with access to controllable immersive environmental display technology.

Inpatient Care Plan

During JHAHs admissions process, when a patient and their loved ones and/or caregiver arrives on the ward a care team member will ask a series of questions. This is to help JHAH understand their needs and respect their personal preferences this is the care plan.

Human Resources Interviewing

JHAHs Human Resources department includes the presence of either peer-to-peer staff or patients in the interview process for potential new hires.

Executive Rounding

This takes place across all JHAH facilities, pairs of C-suite leaders round or visit wards and offices taking time to talk with staff, patients and families

Welcome Guides

JHAH Welcome Guides are available to assist patients, family members and visitors with directions within our hospitals

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