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Contact Us

Call us

Calling our central number will help you access all of our services and amenities. You will be given options to direct your call to the right team. To speak to someone in person, call between Sunday and Thursday from 7 a.m. to 4 p.m.

Options:

1. Appointments   |   2. Pharmacy   |   3. Nurse Care Line   |   4. Patient Room   |   5. Medical Liaison Office   |   6. Patient Relations   |   7. Patient Education   |   8. MyChart Support

Volunteering

COVID-19: Johns Hopkins Aramco Healthcare has temporarily put volunteering requests on hold. 

Interns & Residents

Request information about our range of internship and residency programs.

Get in touch

Useful Information

Your rights and responsibilities

The information in this pdf explains the rights of you and your family while being cared for by Johns Hopkins Aramco Healthcare.

Download our Patient and Family Rights and Responsibilities pdf 

Medical Liaison Office

To contact our Medical Liaison Office, you can send us an email

You can also find out more by calling our Centralized Contact Center (CCC) and selecting option five.

Patient Relations

To contact our Patient Relations team, you can send us an email

You can also find out more by calling our CCC and selecting option six.

Government Affairs

This service deals with and maintains regular contact with all Government organizations to facilitate JHAH operations and ensure compliance with Government agreements and regulations.

Send us an email

Media

For all media inquiries, images and interview requests, please contact JHAH's media room

You can also receive regular news and information updates via our Twitter feed

Download our Twitter Sign-Up pdf

JHAH Business Center

JHAH Patients can call the JHAH Business Center for answers related to eligibility, MDF Patients can call for answers about treatment eligibility and JHAH back referral. Dental Patients can get answers related to invoice details, payment methods, payment plans, refund authorization, departure clearance.

Call +966-13-870-3388

Volunteering

For more information on how to volunteer at JHAH and the types of positions available.

Find out more about volunteering

Please fill in the form

Vendors

Vendors who wish to provide services to JHAH can send us an email

Email us

To send us an email, please fill in your details below. We will respond to your comment or query as quickly as possible.

Box Out: Nurse Care Line

Nurse Care Line

If you need someone to talk to about specific health issues – in English or Arabic – our caring and expert nurses are on hand to talk you through how to manage your condition at home, provide useful information, or direct you to an appropriate clinic. Please call the Centralized Contact Center and select option three. All calls will remain confidential.

This service is available Sunday – Thursday: 7 a.m. – 3 p.m.

Please note that while our nurses are not able to diagnose medical conditions, they can help you contact someone who can help.

Box Out: MyChart

MyChart

Our online health portal, MyChart gives you the freedom to manage your JHAH health care wherever you are – at home, in the office or on the move – and at a time that is most convenient for you. You can quickly and easily schedule an appointment, order a medication refill, view your lab test results and communicate with our doctors.

Log in to MyChart

24-hour taxi service

Box Out: Al-Hasa

Al-Hasa +966-13-570-3708

Box Out: Dhahran

Dhahran +966-13-870-7600

Al-Hasa bus service

For your convenience, a bus service runs regularly between Al-Hasa and our health centers in Abqaiq and 'Udhailiyah.

Please note that an eligible Saudi Aramco or JHAH ID must be presented to the bus driver.

Abqaiq

Sundays

  • Departs from Abqaiq at 8 a.m. and arrives in Al-Hasa at 9 a.m.
  • Departs from Al-Hasa at 11:30 a.m. and arrives in Abqaiq at 12:30 p.m.

Tuesdays

  • Departs from Abqaiq at noon and arrives in Al-Hasa at 1 p.m.
  • Departs from Al-Hasa at 3 p.m. and arrives in Abqaiq at 4 p.m.

Pick-up and drop-off locations

‘Udhailiyah

Sunday – Thursday

  • Departs from ‘Udhailiyah at 12:20 p.m. and arrives in Al-Hasa at 12:55 p.m.
  • Departs from Al-Hasa at 3:35 p.m. and arrives in ‘Udhailiyah at 4:25 p.m.

News and articles

MyChart