English MyChart

Appointments & Referrals

At Johns Hopkins Aramco Healthcare (JHAH) we are committed to providing the best possible healthcare for you and your family, whether you are coming in for an appointment at one of our specialty or primary care clinics, or if you are attending a video visit with your doctor on your smartphone.

Appointments during COVID-19

We have taken special measures to make sure that you can still reach us during COVID-19.

Primary care clinic visits

Non-urgent appointments have been suspended temporarily. We offer Telephone and MyChart Visits with our primary care doctors so you receive the care that you need.

If you have an urgent non-life-threatening condition, visit the Walk-in Care clinic. For emergencies, visit our Emergency Medical Services (EMS).

Telephone and MyChart Video Visits

MyChart Video Visits are offered for primary care visits. Use your active MyChart account to attend the visit. 

With a Telephone Visit, your doctor will call you directly. You do not need a MyChart account for a Telephone Visit and, before your visit, we will contact you with any preparation details you need. 

Booking a visit

You can book a MyChart Video Visit or a Telephone Visit with your primary care physician by

Learn how to set up a MyChart Video Visit

Learn how you attend a Telephone Visit and how our pediatric visits work

Learn more about MyChart

Walk-in Care is available to all JHAH registered patients who have an urgent but non-life threatening condition that does not require immediate emergency medical care.

Dhahran Walk-in Care entrance

For Walk-In Care visits, please use the Primary Care main entrance, located across from the Dental Clinic. 

See Ramadan opening hours

 

If your visit is non-urgent

Already booked non-urgent specialty clinic visits will be changed to telephone visits or MyChart Video Visits. Our team will contact you if your visit will be changed to a Telephone visit or a MyChart Video Visit. It may be canceled and thereafter rescheduled for a later time.

For urgent and selective visits, you may need to come to the hospital.

Booking specialty clinic visits

Booking a new specialty clinic visit requires a referral from your primary care physician. First visits can be booked at the clinic, at 800-305-4444, or in MyChart, while follow-up visits can be booked at the clinic and at 800-305-4444.

All non-urgent surgical procedures (elective), inpatient, and outpatient surgical procedures in JHAH Dhahran and Al-Hasa have been temporarily suspended. You will be contacted if your appointment has been changed.

Non-urgent radiology appointments have been suspended temporarily. Referrals for urgent and selective appointments can be scheduled through primary and specialty care doctors. 

Non-urgent dental visits and procedures have been temporarily suspended.

The dental clinics are open Sunday through Thursday from 7 a.m. to 3 p.m. for drop-in emergency dental care. We advise you to contact the dental clinic on 800-305-4444 before coming to the clinic.

Weekends and holidays: Service requests made at Emergency Medical Services (EMS).

Your visit options

Box Out: Hospital visits

Hospital visits

Depending on your condition, you may need to come to one of our healthcare centers for your JHAH appointment. We will greet you in a person-centered environment at one of our clinics designed for your needs, such as

Primary care Walk-in care Specialty care Surgical care | Chronic condition care | Dental care Diagnostic testing

Box Out: MyChart Video visits

MyChart Video visits

MyChart Video Visit is a virtual, face-to-face, consultation with your doctor. Booking a Video Visit is as easy as booking a regular appointment in MyChart. 

Use your active MyChart account to attend the visit. Learn how to set up a Video Visit

MyChart Video Visits are currently offered for primary and psychiatric care appointments.

Box Out: Telephone visits

Telephone visits

You can book a Telephone Visit with your primary care physician by

With a Telephone Visit, your doctor will call you directly. Should you require specialist treatment, we will coordinate your visit with your specialized doctor.

Learn how you attend a Telephone Visit and how our pediatric visits work

How to schedule an appointment

Primary care visits

You can use MyChart to book a visit with your primary care physician to address a new medical concern or a follow-up visit on a specific medical concern.  

Specialty care visits

If you been referred to one of our specialty clinics, you can book your first specialty visit in MyChart, at the clinic reception or by calling us. Follow-up visits will be booked at the clinic or you can call our central number at 800-305-4444.

Learn more about JHAH MyChart and how to book a visit

One central number

Calling our central number will help you access all of our services and amenities. 

For appointments, call us at 800-305-4444 and select option one.

To speak to someone in person, call between Sunday and Thursday from 7 a.m. to 4 p.m.

Primary care visits

Calling our central number will give you the option to book a visit with your primary care physician to address a new medical concern or a follow-up visit on a specific medical concern.  

Specialty care visits

If you have been referred to one of our specialty clinics, you can book your visit at our central number.

See more call options

Primary care visits

At our primary care receptions, you can book a visit with your primary care physician to address a new medical concern or a follow-up visit on a specific medical concern.  

Specialty care visits

If you have been referred to one of our specialty clinics, you can book your specialty appointment at the clinic's reception desk, whether it is your first visit or a follow-up visit.

Once you have been registered at JHAH, you will be ready to begin your healthcare journey with JHAH and book your first visit.

Learn more about how to register with JHAH, how to prepare for and book your first visit at Becoming a Patient

Referrals to specialized services

Our specialty clinics and services provide the very latest treatment across a range of medical fields.

All specialized services start with an initial referral from your Primary Care physician or Care Team. This helps to ensure you see the most relevant experts. Walk-in visits for Specialty Care services are not available at any of JHAH’s hospitals or clinics. Before a specialty care visit is arranged, you may also be referred for further tests in order to provide a more accurate diagnosis.

If you think you may need to see a specialist, please first arrange a visit to see your Primary Care physician or Care Team. Once you have been referred to one of our specialty clinics, you can book your first specialty visit in MyChart, at the clinic reception or by calling us. Follow-up visits will be booked at the clinic or you can call our central number at 800-305-4444.

Learn more about JHAH MyChart and how to book a visit

MyChart